Shipping policy

Shipping Costs and Delivery Policy

Last updated: August 2026

Thank you for shopping with us! We are pleased to deliver our collections to Austria. Please read our Shipping Policy carefully for information regarding processing times, delivery times, shipping costs, and other important details.

1. Processing Time

Ready-to-Ship Items: Orders are generally processed and shipped within 1–3 business days (Monday to Friday).
Pre-Order Items: If your order contains a pre-order item, the entire order will be shipped once all items are available. The estimated shipping date can be found directly on the relevant product page.
Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking link.

2. Shipping Costs and Delivery Times to Austria

We work with reliable international shipping providers to ensure efficient delivery to Austria.

International Standard Shipping
- Estimated delivery time: approximately 5–9 business days
- Cost: Calculated automatically at checkout based on the weight of your order and delivery address.
International Express Shipping (if available at checkout)
- Estimated delivery time: approximately 2–4 business days
- Cost: Calculated at checkout.

Please note: All delivery times are estimates. Delays caused by customs clearance, public holidays, carrier disruptions, or other circumstances beyond our control may occur.

3. Customs, Taxes and Import Duties

Within the EU: As Austria is a member of the European Union, shipments sent from another EU country are generally not subject to additional customs duties.
If an order is shipped from a country outside the European Union, import VAT, customs duties, or other import charges may apply.
Any applicable customs duties, import taxes, or additional fees are the responsibility of the customer, unless otherwise stated during checkout.

4. Order Tracking

Once your order has been shipped, you will receive an automatic email containing a tracking link.

You can use this link to track the status and progress of your delivery online at any time.

5. Incorrect Addresses and Undeliverable Packages

Please make sure that your shipping address, including the house number, apartment or door number where applicable, is complete and correct before completing your order.
We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Any additional costs resulting from an undeliverable package due to incorrect address information or failure to collect the package from the relevant collection point may be charged to the customer.