Return and Refund Policy

We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at mila.negru777@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at mila.negru777@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This will allow us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about the eligibility of a specific item for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have.

Once your return has been accepted, you can place a separate new order for the desired item.

European Union — 14-Day Right of Withdrawal

Notwithstanding the above, if your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

As stated above, the item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging.

You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please keep in mind that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at mila.negru777@gmail.com.